Customer Information

Customer Information

Welcome to the TACKLE365 Customer Information Centre.

We're committed to making your shopping experience as simple, secure and enjoyable as possible. Whether you're purchasing carp, pike or sea fishing tackle, we're here to help every step of the way.

Find everything you need to know about shopping with TACKLE365, including delivery information, returns, payment options, order tracking and frequently asked questions.

Need a hand? Our friendly team is always happy to help with product enquiries, orders and general customer support.

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Delivery Information:

At TACKLE365, we aim to get your fishing tackle delivered quickly, safely and securely, so you can spend less time waiting and more time on the bank.

We offer reliable UK delivery services using trusted couriers, including Royal Mail and DPD.

UK Delivery Options

We offer a range of delivery options to suit your needs.

  • Standard UK Delivery: £4.49 – Estimated [2-3] working days.

  • Express UK Delivery: £6.49 – Estimated 1-2 working days.

  • Free UK Delivery: Available on qualifying orders over £40, where applicable.

Delivery charges and available services are calculated at checkout based on your order and delivery address.

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Returns & Refunds

At TACKLE365, customer satisfaction is important to us. We want you to shop with confidence, knowing that if something isn't right, we're here to help.

14-Day Online Returns

If you change your mind about an eligible item purchased online, you have the right to cancel your order within 14 days of receiving your goods.

Once you notify us of your cancellation, you have a further 14 days to return the item.

You may inspect the goods as you would in a shop. However, excessive handling that reduces their value may result in a deduction from your refund.

How to Return an Item

  1. Contact TACKLE365 through our Contact Us page, providing your order number and details of the item.

  2. Our team will provide return instructions and the appropriate return address.

  3. Package the item securely to prevent damage during transit.

  4. Return the item using a suitable postal or courier service. We recommend obtaining proof of postage.

Return Postage

For change-of-mind returns, customers may be responsible for return postage costs, provided this was explained before purchase.

If your item is faulty, damaged or not as described, TACKLE365 will cover reasonable return costs where required by law.

Refunds

Eligible refunds will be issued to your original payment method.

We will process cancellation refunds within the legally required timeframe, generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.

Where required, refunds will include the original basic delivery charge. Additional charges for premium delivery options may not be refundable.

Faulty or Damaged Products

If you receive an item that is faulty, damaged or not as described, please contact us with your order number and details of the problem.

Photographs can help us investigate the issue quickly.

Under the Consumer Rights Act 2015, customers have statutory rights relating to faulty goods, including a short-term right to reject qualifying faulty items within 30 days and other remedies where applicable.

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Payment Options:

At TACKLE365, we believe shopping for quality fishing tackle should be simple, secure and convenient.

That's why we offer a range of payment options, allowing you to choose the method that works best for you.

Whether you're purchasing fishing rods, reels, bait, accessories or upgrading your fishing equipment, you can shop with confidence using our secure online checkout.

Credit & Debit Cards

We accept major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

All card payments are processed securely through our online checkout.

PayPal

Shop conveniently using PayPal.

PayPal allows you to make purchases using eligible payment methods linked to your PayPal account, without entering your card details directly into our checkout.

Simply select PayPal at checkout and follow the instructions to complete your purchase.

Klarna – Flexible Payment Options

Spread the cost of your fishing tackle with Klarna.

Depending on eligibility and the options available at checkout, Klarna may allow you to pay later or split your purchase into instalments.

Simply select Klarna at checkout to view your available payment options.

Eligibility and terms apply. Klarna payment options are subject to approval.

Clearpay – Buy Now, Pay Later

Clearpay offers eligible customers the option to spread the cost of purchases over four instalments, typically paid over six weeks.

Select Clearpay at checkout and follow the instructions to see whether your purchase qualifies.

Eligibility, spending limits and terms apply. Late fees may apply.

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Order Tracking:

At TACKLE365, we know how exciting it is to receive your new fishing tackle. That's why we aim to make tracking your order as simple and convenient as possible.

Whether you've ordered fishing rods, reels, bait, clothing or accessories, you can stay informed about your delivery from dispatch to arrival.

How to Track Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a tracking link, where tracking is available.

To track your delivery:

  1. Open your TACKLE365 dispatch confirmation email.

  2. Find your tracking number or tracking link.

  3. Click the link to visit the courier's tracking website.

  4. View the latest updates on your parcel's delivery progress.

Our Delivery Partners

We use trusted UK delivery services to get your fishing tackle to you safely.

Royal Mail, DX, DPD

If your order has been dispatched using a tracked courier service, you can follow its progress using the official company tracking website.

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Frequently Asked Questions:

Welcome to the TACKLE365 Frequently Asked Questions page.

We've answered some of the most common questions about shopping with us, including orders, delivery, payment options, returns and our fishing tackle range.

Can't find the answer you're looking for? Our friendly team is always happy to help.

Ordering & Shopping

1. How do I place an order?

Simply browse our website, select your favourite fishing tackle and add the products to your basket. Once you're ready, proceed to our secure checkout to complete your purchase.

2. Can I order online and collect in-store?

Collection may be available for eligible orders. Please check the delivery and collection options displayed at checkout.

3. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to help before your order is dispatched.

Your statutory cancellation rights remain unaffected.

4. Are all products on your website in stock?

We aim to keep our online stock availability accurate. Occasionally, stock levels may change due to purchases made online or in-store.

If an item you've ordered becomes unavailable, we'll contact you to discuss your options.

Delivery & Order Tracking

5. Do you deliver throughout the UK?

Yes, we offer UK delivery services, subject to courier availability and any applicable product or location restrictions.

6. How much does delivery cost?

Delivery charges depend on your order, parcel size and delivery destination. Available services and charges are displayed at checkout.

7. How long will my order take to arrive?

Delivery times depend on the service selected and the destination. Estimated delivery information is provided during checkout where available.

8. How can I track my order?

Once your order has been dispatched, you'll receive tracking information by email where available.

You can also visit our Order Tracking page for more information.

9. What happens if my parcel is delayed or missing?

Please contact our team with your order number. We'll investigate the delivery with the relevant courier and help resolve the issue.

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Contact Us:

We're Here to Help!

At TACKLE365, we're passionate about fishing and providing excellent customer service.

Whether you have a question about an order, need advice on fishing tackle, want to enquire about a product or simply need a little help, our friendly team is here to assist.

We specialise in carp, pike, sea and general fishing tackle, offering quality products from trusted fishing brands.

Get in Touch

Visit Our Store

TACKLE365, Rear Of Llonover Road, Pontypridd, South Wales, CF37 4DY

Visit us in-store to browse our fishing tackle range, discover our latest arrivals and speak to our team.

Email Us

Info@tackle-365.com

Telphone Call Us

01443 572848

For order enquiries, product information, delivery questions or general assistance, please contact us using the contact form below.

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